Refund Policy

1. What you bought

Only purchases made in the Android app renew automatically. Everything bought through our Telegram bot or the web dashboard — including the 7-Day Pass and the data top-up — is a single one-time charge that never renews on its own.

2. Cancelling a subscription

Android subscriptions are cancelled in Google Play: Play Store → Subscriptions → Veilora VPN → Cancel. Cancelling stops future charges and you keep access until the period you already paid for ends.

There is nothing to cancel for one-time purchases — they simply expire.

3. Refund eligibility

• Refunds may be issued within 48 hours of a purchase (or 7 days for a yearly subscription) where the service was substantially unused.
• If the VPN does not work for you, contact us first — most cases are a configuration issue we can fix in minutes. If we cannot, a refund is available regardless of the windows above.
• Refunds are not normally available for a period you have already used.
• Refunds are not available where an account was suspended for a breach of our Terms of Service.
• Nothing here limits any refund or withdrawal right you have under the consumer law of your own country, which applies in addition to this policy.

4. How to request a refund

• Google Play purchases: request through Google Play — Google processes these directly. If Google declines and you believe the case is covered above, write to us.
• Telegram Stars: contact us and we will refund the Stars to your Telegram balance. Refunding revokes premium access immediately.
• Cryptocurrency (OxaPay, CryptoBot): contact us with your payment details. Please note that cryptocurrency payments cannot be reversed by us the way a card can — a refund is sent as a new payment to an address you provide, and network fees apply.

4. Contact

Email: support@veilora.net Telegram
Telegram: @veilora_support
Response time: within 24 hours